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| About Us Tain Pottery is run in partnership by Messers R. Hudson and A. Pett as "The Tain Pottery". We also have a dedicated local staff without whom we could not be as successful as we are. If you have any suggestions or comments please email:- info@tainpottery.co.uk | |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling All UK MAINLAND orders of over £150 (VAT Exclusive) are CARRIAGE FREE.All orders are subject to carriage charges at the rate selected which are calculated automatically and charged at checkout. |
| Delivery Schedule We will normally dispatch your order to you in 7 days . International orders are generally received in under 21 days. Bespoke items will be notified by email when ready for dispatch. Your credit card is not debited until your order is ready for dispatch.Please note that after final notification of delivery, there must be someone present at the specified address to receive the goods during working hours. |
| Back Orders If your item is not in stock, we will back manufacture it for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders to be dispatched to UK or the European Union, VAT is added at the current rate. All orders sent elsewhere are VAT free by default, these orders however may be subject to duties and Customs clearance charges at the port of entry. These charges are forward i.e. to be met by the receiver. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Our full terms are available on request by clicking on the link. |
| Reaching Us If you need to reach us, please email us on robert@tainpottery.co.uk alternatively, you can call on 01862 894486(International +44 <phone without first zero>) or write to us at The Tain Pottery, Aldie, Tain, Ross-shire, IV19 1LZ. United Kingdom. |
| Privacy Policy INTRODUCTION In this privacy policy, "we" and "our" relates to The Tain Pottery, a Partnership registered in the UK"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from The Tain Pottery or is making an enquiry.HOW WE USE YOUR PERSONAL DATAWe will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.WHAT DATA DO WE HOLD?We hold the personal data that you supplied in the course of placing your order or enquiry.The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.HOW WE HOLD YOUR PERSONAL DATAWe will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.CO-OPERATING WITH LEGAL AUTHORITIESIf requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.YOUR RIGHTSIf you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.HOW TO CONTACT USIf you have any questions or concerns, please do not hesitate to contact at info@tainpottery.co.uk , or by phone on 01862 894112 |
| Returns Policy If for any reason you are not entirely satisfied with your order and the goods are returned to us, undamaged, within fourteen (14) days of delivery, we will fully refund your transaction. Should the goods be of first quality any carriage charges will be the purchasers responsibilty. In the unlikely event that goods are found to be faulty upon receipt, we offer to replace the faulty item at no additional charge to the customer. Proof of purchase as well as evidence of the fault must also be provided.In the event of a breakage please notify us immediately and send a picture of the damaged goods to substantiate your claim with our carrier."The Consumer Protection (Distance Selling) Regulations can be found at https://www.gov.uk/online-and-distance-selling-for-businessesA full reference of the historical document (The Consumer Protection (Distance Selling) Regulations 2000) can be forund here : http://www.legislation.gov.uk/uksi/2000/2334/contents/made. |
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